Policies serve as the guiding principles that uphold our shared values and ensure consistent, respectful, and safe experiences for all. At YMCA Canada, our policies reflect our commitment to equity, dignity, and the well-being of our staff and volunteers and every individual we serve.
If you have questions about any of our policies, please contact us.
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Accessible Customer Service Policy
YMCA Canada is committed to creating an inclusive, accessible, and barrier-free environment for everyone. We strive to meet or exceed the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and continuously improve accessibility across our organization. For accommodations, accessible formats, communication supports, or accessibility feedback, please contact People & Culture at HR@ymca.ca.
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Complaints Policy
At YMCA Canada, we want people to feel heard and respected. Our Complaints Policy explains how concerns about YMCA Canada can be shared and how we work to address them fairly, respectfully, and in a timely way. This policy applies to concerns about YMCA Canada, the national office. If your concern relates to a local YMCA, visit our Locations page to find the YMCA Member Association that can help.
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International Safeguarding Policy
YMCAs in Canada have collectively committed to the safety and protection of all children and young people participating in all aspects of our programs. Our National Child Safeguarding commitment is the YMCA’s coordinated effort for ensuring safety standards in our programs through ongoing policy, training, supervision requirements, reporting protocols, and facility controls.
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Privacy Policy
YMCA Canada recognizes the importance of your right to privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and our programs and services.
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Whistleblower Policy
At YMCA Canada we are committed to fostering an environment built on trust, integrity, and respect. Our reputation as a mission-driven charity depends on each of us upholding the highest standards of ethical conduct. To support this, we have established a confidential and anonymous reporting system.